Terms and Conditions
This application software and any logos, designs, artwork, labels, symbols or any other product details not limited to those mentioned above are the sole property of Riyaz Retail and Development a company incorporated in Malaysia. The use of the Dashoppe application and website (“Dashoppe”) is being made available through PT. Golden Dewata (“COMPANY”), an affiliate of Riyaz Retail and Development.
These Terms and Conditions are our copyrighted intellectual property. Any use by third parties, even of extracts of the Terms and Conditions, for the commercial purposes of offering goods and/or services is not permitted. Infringements may be subject to legal action. We reserve complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from Dashoppe.
“Account” refers to the user account that will be needed to create/register on Dashoppe’s Website to purchase products through the Dashoppe platform.
“Business Day” refers to working days in Republic of Indonesia and shall relate to days on which banks in Republic of Indonesia are operational and/or open for business.
“Conditions” refer to the terms of reference or use of Dashoppe Products in accordance with these Terms and Conditions.
“Contract” refers to the act of placing an order for a product(s) by you on Dashoppe’s platform in line with its Terms and Conditions followed by Dashoppe’s acceptance of the order in accordance with the process outlined in Clause 11 below.
“Customer” refers to you, i.e. any person placing any order(s), which are accepted, on the Dashoppe Website (“Website”).
“Order” Refers to the Order submitted by you on the Website to purchase a product on our Website.
“Order Confirmation” refers to the correspondence provided by Dashoppe to you, in which your Order is acknowledged and confirmation given that such Order has been placed in accordance with Clause 12 mentioned below.
The following rules will apply to these Terms and Conditions unless the context requires otherwise or unless it is expressly stated otherwise:
- Any references to “clauses” in this document refer to clauses stated within these Terms and Conditions;
- The singular includes the plural and conversely;
- A gender includes all genders;
- Where a word or phrase is defined, its other grammatical forms have a corresponding meaning;
- Mentioning anything after include, includes or including does not limit what else might be included;
- Circumstances Beyond Our Control (Force Majeure)
Dashoppe shall not be liable for any delay or failure to perform its obligations under a Contract which is caused by events beyond its reasonable control. Such events shall include strikes, lock outs and industrial actions, floods, earthquakes, firestorms, riots, terrorist attacks or threats of terrorist attacks, war or threats of war, non-functioning public transport or wireless or telecommunications or any change in acts decrees or legislation governing the implementation of the Contract. If such force majeure lasts for more than one week, either you or Dashoppe may terminate the contract forthwith by written notice. You will be entitled to a refund only, in the event of non fulfilment of contract under this clause.
- Governing Law
These Terms and Conditions and the Contract between you and Dashoppe and all obligations arising directly or indirectly from them shall be construed in all respects in accordance with the laws of the Republic of Indonesia. All disputes between you and Dashoppe arising from them shall be subject to the exclusive jurisdiction of the courted in Republic of Indonesia.
If any provision of the Terms and Conditions is found, by any court or administrative body of competent jurisdiction, to be invalid, unenforceable or in conflict with any applicable law, that provision shall be severed from the Terms and Conditions but the validity or enforceability of the remaining provisions shall not be affected and shall, as far as possible, remain in force.
If any provision of the Terms and Conditions is found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid and enforceable.
No failure or delay by any party in exercising, wholly or partially, any of its rights with regard to any breach or default of these Terms and Conditions or of a Contract by the other party shall constitute a waiver of such rights. Further, no waiver of any such breach or default shall be deemed to constitute a waiver of (i) any other rights or; (ii) any subsequent or continuing breach of default.
Customers cannot assign, transfer, change, sub contract or deal in any other similar manner with their rights or their obligations under these Terms and Conditions or under a Contract.
Nothing in the Terms and Conditions or in any Contract shall create or be deemed to create a partnership, an agency or an employer-employee relationship between a Customer, or any party and Dashoppe
Any notice under a Contract shall be given in writing through either letter or email to the relevant party at the address or email address last known to the other.
- Notices given by post shall be deemed to have been served within 2 Business Days of being posted to the recipient’s address within Republic of Indonesia.
- Any notice given by email shall be deemed to have been served within 1 Business Day of the email being sent.
- In proving such service it shall be sufficient to prove that the letter or email was properly addressed and, as the case may be, posted as a prepaid or recorded delivery letter or dispatched or a delivery report received.
To effectively place an order with Dashoppe, you must be at least 18 years of age. In case you are under 18 and wish to use the Website to make a purchase, you can only do so with the involvement and under the supervision of a parent or guardian.
Customers may not misuse the Website in any way such as by transmitting or distributing any malware or virus, in any form, which is malicious, technologically harmful, in breach of confidence or offensive. Criminal misuse of the Website is strictly prohibited. No person may hack into any aspect of the Website, corrupt data, infringe any person’s proprietary rights, send unsolicited material or in any way interfere with the performance or functionality of any computer facilities accessed through the Website. Any breach of these provisions shall be construed as a criminal act under applicable laws, including under applicable laws and offenders shall be subject to the strict penalties imposed therein.
- Website Registration Process
To place an Order through Dashoppe, Customers will have to register by creating an Account on the Website through the different channels as mentioned on the Website. You must also agree to only input into the Website information which is completely accurate, true and up to date. You shall ensure this by agreeing to inform us in case of any changes, either by directly contacting us through our customer case email id [email protected] or by updating the relevant sections of the App/Website. Customers are not allowed to misuse the Website through creation of multiple accounts.
- Order Confirmation and Delivery
To place an order on Dashoppe, Customers will have to go through the order process on the Website. After completing the process, customers will receive an Order Confirmation message through e-mail and/or SMS which will act as an acknowledgement of the Order.
If the Order consists of more than one product, the products may be delivered in separate packages and at separate times to the Customer.
Dashoppe offers its Customers several options for making payments. Customers can pay using:
Dashoppe’s third party payment partners listed on the Website. Dashoppe’s third party payment partners undertake all requisite measures to minimize the risk of unauthorized access and to address all safety and privacy concerns relating to your card data and usage. Cards are subject to validation checks and authorization by card issuers. If the required authorization is not received, then there may be no delivery, or significant delays, in delivery of the ordered product and neither Dashoppe, nor its partners will be liable for the same, we will however suitably notify you regarding the same.
Post receipt of appropriate authorization by our third party payment partners, the payment will be authorized and when you will be required to click on the order button you are confirming that the card belongs to you or that you are the legitimate holder of the e-gift card or promotional voucher and that you have sufficient funds to pay for the Product (s) you have ordered.
- Order Refusal
Dashoppe will make best efforts to always process all Orders, but there may be exceptional circumstances wherein, we may not be able to or refuse to process an Order after we have sent you an Order Confirmation. We reserve the right to do the same at any time, at our sole discretion. Dashoppe will notify you of any order cancellation at the earliest, so as to minimize any inconvenience that may be caused. If any Order placed by you has been canceled by us for any reason, post the payment has been completed by you, we will ensure that you are refunded the full amount.
- Cancellation by Customer of a Non Faulty Product:
If you wish to cancel your Order after it has been placed or after being paid for by you, please contact our Customer Team on [email protected] For orders cancelled before dispatch, no cancellation fee will be applicable. In case the Order or a part of it has been dispatched and received by you, it will need to be returned back to Dashoppe and such returns will take place, on the basis of Dashoppe Returns and Refunds Policy.
15A. Warranties and Disclaimer:
If you are purchasing products as a consumer: unless specific warranties are expressly given when you purchase products from our site (for example, a manufacturer’s warranty), we do not give any warranties or guarantees in respect of such products over and above those implied by applicable law (these include, for example, that the products are of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied). If you are purchasing products from us as a business: to the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, warranties of satisfactory quality, fitness for a particular purpose and non-infringement.
The material displayed on Dashoppe is provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible under applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of non-infringement. We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that any defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the material on this site in terms of its correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
15C. Limitation of Liability:
To the fullest extent permissible under applicable law, we shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on Dashoppe, even if we have been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
- Dashoppe Returns and Refunds Policies
Dashoppe’s Refunds and Returns Policy has been separately published on the Website and is a part of these Terms and Conditions. By accepting these Terms and Conditions, you are also agreeing to the Dashoppe Refunds and Returns Policy.
- Delivery of Products
Dashoppe’s Delivery method Policy has been separately published on the Website and is a part of these Terms and Conditions. By accepting these Terms and Conditions, you are also agreeing to the Dashoppe Delivery method Policy.
- The Product
By accepting these Terms and Conditions, you acknowledge:
- That the Products listed on the Website are not custom made and cannot be tailored or altered to meet your requirements; and
- Once the Product has been delivered to you, any risk related to the Product passes to you and Dashoppe will not be liable for any damage, destruction or loss to the Product thereafter.
Customers agree to indemnify, defend and hold harmless Dashoppe, its directors, officers, employees, consultants, agents and affiliates from any and all third party claims and damages including costs (including but not limited to legal fees) arising from their use of the Dashoppe website.
- Customer Service
- Dashoppe takes great pride in being able to deliver happiness and provide the best possible service and experience to its customers, while fulfilling its obligations as stated in these Terms and Conditions.
- Our Customer Team is available to sort out all your issues in the event that the experience provided by us does not meet your expectations or satisfaction. In such an unlikely event, please feel free to contact us at any time by either writing to us at [email protected]
- To help us serve you better and resolve your issues at the earliest, please make sure to send us copies of the Order or at least the Order ID/Sub-Order ID that we assign you in the Order Confirmation email and message. Should you not have received any response from us within 5 Business Days, owing to any unforeseen logistical, technical or other such difficulties, please don’t hesitate to contact us again.
- Entire Agreement
In accepting these Terms and Conditions, you accept that you have not replied on any representations or implied statements by Dashoppe and that your relationship with Dashoppe is covered only by the express terms and conditions of this document.
Dashoppe reserves the right to amend these Terms and Conditions at any time. Any such amendment will be posted on the Dashoppe Website. Continued use of the Website post amendment will deem to constitute acceptance of the new Terms and Conditions.
Dashoppe reserves the right to withhold your ability to shop at Dashoppe n case of any breach of these Terms and Conditions or any breach of your obligations of any Contract under these terms.
- Third Party Links
In an attempt to provide increased value to our visitors, we may choose various third-party web sites to link to from Dashoppe. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of us. We have no responsibility or liability for these independent policies or actions and we are not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, we seek to protect the integrity of Dashoppe and the links placed upon it and therefore request any feedback on not only Dashoppe, but for sites we link to as well (including if a specific link does not work).